Fix SCSM Console Issues

Some time it can happen, that your System Center Service Manager Console is not working like expected.
For example

  • Changes are not visualized in the Console
  • If you open an Element, the new Window is very small
  • Console won’t open
  • some other Problems

So, there are several ways to fix this Problems, please take a note, after some steps, it might be necessary to enter your SCSM Server Information once again, like on the fist startup.

Make sure, you close your Console before trying the next steps.

Clear Console Cache

that’s the easiest one, start your SCSM console with the /cache command, for example
“C:\Program Files\Microsoft System Center 2012 R2\Service Manager\Microsoft.EnterpriseManagement.ServiceManager.UI.Console.exe” /cache

This will clear the Console Cache

Clear local app Data Cache

To clear all saved, temporary, Console Files for a User, navigate to the Folder

C:\Users\%Username%\AppData\Local\Microsoft\System Center Service Manager 2010

Take a note, replace %Username% with your Username

Clear Registry

Also possible to clear the Cache in Registry for the User, Navigate to

HKEY_CURRENT_USER\Software\Microsoft\System Center\2010\Service Manager\Console

and clear everything under this Key

Test your Console

Now open your Console and see if the Problem is solved.

If you are not sure, which method can help, try all three of them.

Michael Seidl aka Techguy


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